Privacy Policy

Last updated: April 21, 2026

Swiftbooked ("we," "us," or "our"), operated by Jordan Konieczny in Edmonton, Alberta, Canada, is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains what information we collect, how we use it, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

From business clients (you):

• Business name, trade, and service details
• Owner name, email address, and phone number
• Business hours, service area, and pricing information
• Payment information (processed by Stripe — we never see or store your card number)
• Google Calendar OAuth tokens (if you connect your calendar)
• Portal login credentials (passwords are hashed and never stored in plain text)

From your customers (on your behalf):

• Phone numbers of callers and SMS senders
• Content of SMS conversations with the AI bot
• Appointment details (name, address, service type, time slot)

2. How We Use Your Information

Purpose	Information Used
Operate the AI booking service	Business config, customer phone numbers, conversation content
Send booking and escalation alerts	Owner email/phone, customer phone, booking details
Process subscription payments	Email, name (passed to Stripe)
Provide the client portal	Lead records, conversation history
Book calendar events	Google OAuth token, booking details
Send weekly performance reports	Lead counts, booking counts per client

We do not sell, rent, or trade your information or your customers' information to any third party.

3. Third-Party Services

We rely on the following third-party services to operate Swiftbooked:

Service	Purpose	Privacy Policy
Twilio	SMS and voice call handling	twilio.com/legal/privacy
Anthropic (Claude)	AI conversation generation	anthropic.com/privacy
Stripe	Payment processing	stripe.com/privacy
Resend	Transactional email	resend.com/privacy
Railway	Cloud hosting	railway.app/legal/privacy
Google	Calendar integration (optional)	policies.google.com/privacy

Each of these providers has their own privacy policies governing their handling of data passed through their systems.

4. Data Retention

• Client account data: Retained while your subscription is active and for 90 days after cancellation, then deleted.
• Customer conversation records: Retained for 12 months, then purged automatically.
• Payment records: Retained by Stripe per their legal obligations.

5. Security

We take reasonable technical and organizational measures to protect your data, including:

• All data is transmitted over HTTPS (TLS encryption)
• Passwords are hashed using bcrypt before storage
• Database access is restricted to application services only
• API keys and secrets are stored as environment variables, never in code

No system is perfectly secure. In the event of a data breach that affects your personal information, we will notify you within 72 hours as required by PIPEDA.

6. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent and request deletion of your data (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the information below.

7. SMS and Customer Communications

Swiftbooked sends SMS messages to your customers on your behalf in response to missed calls or inbound messages. As a client, you are responsible for ensuring your use of this service complies with Canada's Anti-Spam Legislation (CASL) and all applicable regulations governing commercial electronic messages.

8. Cookies and Website Analytics

Our marketing website (swiftbooked.ca) does not currently use tracking cookies or third-party analytics. No personal data is collected from casual website visitors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients by email before material changes take effect. The most current version is always available at swiftbooked.ca/privacy.

10. Contact

For any privacy-related questions or requests:

• Email: jordankonieczny@gmail.com
• Phone / text: 587-568-7784
• Location: Edmonton, Alberta, Canada